Using a network management system, yet find that
most of your problems are related to your applications?
Facing a lot of complaints on slow response time?
Struggling to identify the problem in your IT
infrastructure?
Wish you had a unified real-time view of your entire
infrastructure?
Customers are always reporting problems before you
identify them, wish you could proactively monitor your IT
infrastructure?
Operations-support costs are skyrocketing? Yearning
for a solution to improve your bottom line?
The eG suite effectively addresses the key challenges facing
IT infrastructure administrators today. While the use of multi-tier
architectures for IT infrastructure design helps with respect to
scalability, it also makes monitoring and troubleshooting difficult because
a problem in one tier (e.g., database) can adversely impact the performance
of the other tiers (e.g., web, application). Consequently, a silo-based
approach to monitoring is not effective in pin-pointing the root-cause of
problems in these environments.
The eG suite provides
Integrated multi-tier monitoring:
Taking a holistic approach, the eG suite allows IT operators to track
the quality of the business services and relate this to critical
network, system, and application performance. Pre-defined models for
over fifty popular software applications ensure that service operators
can start managing their infrastructure without needing to acquire a
great deal of expertise.
A focus on the cause rather than effects:
eG’s patented automatic triage capability makes problem diagnosis very
simple. Considering inter- application and network interdependencies, eG
is able to automatically differentiate between the cause and effect of
problems, so service operators can focus on the cause, rather than being
distracted by the effects.
Clear problem demarcation:
eG’s layer model representation for different applications and network
devices enables clear demarcation of the problem, with minimal effort.
This capability eliminates finger-pointing across domains.
Automatic infrastructure triage using eG
The eG executive and operations reports showing
critical metrics useful for post-facto analysis
Features
Customer Benefits
Real Web
Transaction Monitoring
Helps understand the real quality of service being
provided
Provide proactive monitoring to alert about impending problems
before customers notice them
100% Web
Architecture
Location-independent monitoring and alerting
No need to configure any firewall rules
Web browser interface ensures low learning curve
Automatic
Infrastructure Triage
Easy to use – don’t need to be an expert to use the
software
Lowers downtime and ensures high customer satisfaction
Lowers support costs through effective use of operations staff
Automatic
Thresholding
Easy to configure and use
Minimum set-up time – don’t need dedicated staff to configure
Single Agent
Cost-effective licensing – one agent for all
applications on a server
Easy to deploy and manage – no need to track modules per
application, provisioning can be done in
Flexible deployment – agent license is not node-locked
Auto-upgradeable – zero maintenance after deployment
