Opalis Integration Pack for Microsoft Operations Manager

Opalis Integration Server connects data center components to automate processes in a way that’s simple, fast, and effective. Opalis removes repetitive, time consuming manual processes from overburdened IT staff and eliminates the risks associated with human error and shortcuts. The Opalis Integration Pack for Microsoft Operations Manager enables you to incorporate MOM with problem management processes and maintenance procedures.

Automate Problem & Incident Management Routines Faster

Problem and incident triage often involves ad-hoc phone calls, manual analysis, and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions, and pass data to other systems like a help desk - and finally realize the benefits of a self-healing data center.

Control MOM Maintenance Mode while you Automate Housekeeping Chores

Microsoft MOM provides sophisticated features for putting servers in maintenance mode during scheduled downtime, however many maintenance tasks require manual attendance from administrators. With Opalis you can automate manual maintenance tasks such as backup, house keeping chores and control the MOM maintenance mode feature.

Coordinate & Consolidate Events between Help Desk and Monitoring Applications

Using the Opalis Integration Pack for MOM along with Integration Packs for other monitoring and service management products from companies such as NetIQ, BMC Remedy, HP, or Peregrine, Opalis can automatically consolidate and coordinate events between system management products.

Policies

1. Automate Problem & Incident Management Processes

Opalis Integration Server automates repetitive diagnostics and information logging, notifies 3rd party systems such as service management systems, as well as relevant administrators.

2. Create Interactive Escalation Procedures

Opalis Integration Server provides Actionable Notifications, allowing administrators to confirm Corrective Actions or further Escalation Procedures, synchronizing data throughout the Event Lifecycle.

3. Automate Maintenance Procedures

Object Chart

Supports Microsoft MOM 2005

	Monitor Alert	Filter and trigger Policies based on system generated MOM Alerts.
	Update Alert	Automatically change Resolution Status or add information to existing MOM Alerts.
	Send Alert	Create MOM Alerts to integrate legacy, custom applications, or 3 rd party systems with MOM.
	Monitor Event	Filter and action MOM Events and initiate processes.
	Set Maintenance Mode	Automatically suppress Events and Alerts during ad-hoc or scheduled server maintenance.

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